Privacy Policy for Transcend Learning Consulting LLC

Last updated on November 1, 2024.

This Privacy Policy describes how Transcend Learning Consulting LLC. (“Transcend Learning Consulting,” “we”, “us”, or “our”) handles personal information that we collect through our Website. 

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Website and/or other Services.

This Privacy Policy governs your access and use of our Website, including any content  or services offered through our Website, related landing pages and social media platforms (collectively referred to as “Website”) whether as a guest or a registered user. In this Privacy Policy, “you” or “your” refers to any individual who accesses our Website.

By using our Website, using our services or by clicking to accept or agree to the Privacy Policy when this option is made available to you, you accept and agree to be bound and abide by this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from accessing our Website or offerings. 

This Privacy Policy outlines our practices regarding the collection and handling of your personal data, including that which you provide voluntarily “opting in” to receive a free resource, subscribing to our list or newsletter, purchasing a product or service, or contacting us via our Website, as well as information we may automatically collect  based on your activity and behavior on our Website. 

Please read this Privacy Policy carefully prior to accessing or using our Website or our services. If you have any questions, please contact us at [email protected] 

What Data We Collect

At Transcend Learning Consulting LLC, we collect various types of data to provide you with a personalized experience and to conduct ongoing quality improvement of our services.

The Website offers various opportunities for you to voluntarily provide personal information such as your name, email address, phone number, and details about your job role, in exchange for free resources or to request contact from us. By opting in, you consent to us collecting, processing, and retaining this information. 

If you contact us through our Website or other communication channels, such as our social media platforms, we may collect your name, email address, phone number, and any messages you send electronically to communicate with you, address your questions or concerns, or to document feedback. 

If you are a subscribed member of our email list, we use your data to curate and share relevant content and for targeted email marketing campaigns or social media ads. Our emails comply with email marketing compliance regulations and provide instructions for unsubscribing. 

As a customer, we may collect additional information, including your billing address and payment details, to fulfill your orders. We use secure third-party processors like Stripe and Kajabi for payments, ensuring your payment information remains protected. 

We use technology such as cookies and pixel tags to track Website usage patterns such as IP address, browser type, and operating system. We may also collect data such as Website traffic, browsing, search habits, and visitor demographics to improve our services, offerings, and user experiences. We use technologies like Google Analytics and Facebook Pixels in compliance with their policies.  

Why We Collect Your Information 

We collect data from you to ensure we are providing a safe, user-friendly, and efficient experience with our company and our services. This includes information you provide directly, data from membership services and course participation and data from third-party platforms that you connect to Transcend Learning Consulting LLC.

Note that we need to collect personal information to provide certain services. If you decline to provide information that is required will impact our ability to provide services. 

How We Use Your Information

We use the personal information you provide to fulfill your requests for services or for information, including free resources, training, consulting, coaching, newsletter subscription, correspondence, and product purchases.

We may also use your information for promotional email campaigns, digital marketing, or to send updates and important information about purchases or our offerings. We may use non-personally identifiable information to analyze Website usage, functionality and for quality improvement to enhance user experience.

How Your Information Is Stored & Shared

Your information is stored securely through a data management system and we take appropriate measures to ensure it remains confidential. Transcend Learning Consulting LLC employs a number of technical and organizational safeguards to protect the personal information we collect.

However, please understand that no system or security measures can provide 100% security and we cannot guarantee the security of your personal information. Using our Website and services is at your own risk.

There are limited circumstances where we will share your information with necessary parties, such as when technical support is provided for our Website or with members of our team such as accounting or legal.

Any parties accessing your information will not share it with unrelated parties and take reasonable precautions to protect and safeguard it. We will not share, sell, or give your information to unrelated parties without your consent, except when required to fulfill a purchase or we are required to do so by a governmental or legal requirement. 

We may disclose your information as required by law if such disclosure is necessary to protect the rights of Transcend Learning Consulting LLC, to prevent a crime from being committed or to protect the rights and safety of other users. 

Data Retention

We will retain your data for as long as needed to fulfill the purpose in which it was originally collected, unless applicable law requires a longer period of time for storage and to comply with government regulations. 

Third Party Services

This Privacy Policy solely covers the collection and usage of data that you provide to our company. When you share information with third parties via our Website, different privacy policies may apply. Some of our services and product offerings may involve third-party payment processors or links to third-party sites, and we have no control over their data practices.

We are not liable for their content or data collection and use practices. These third parties have their own privacy policies, and we encourage you to review them before providing your information.

We use third-party payment processors such as Stripe, Honeybook, and Kajabi. Payments made through third-party payment gateways are governed by their respective privacy policies and terms of use.

When using third-party payment processors, we receive information including payment status, card type, last four digits, expiration date, zip code, and country of origin. We recommend reviewing the privacy policies of these payment processors for more information.

To the best of our ability, we have researched the privacy policies of the third-party data processors we use and have been advised that they are compliant with the General Data Protection Regulations. Here are the third-party data processors we use, along with their privacy policies.

We tried to make it convenient for you by linking the privacy policies below but for the most up-to-date and accurate versions for each vendor, we encourage you to directly visit the third-party website. 

Here are the third-party processors we use, along with their Privacy Policies:

Our Policy Regarding Minors

In compliance with COPPA (Children’s Online Privacy Protection Act), Transcend Learning Consulting LLC’s website is not intended for children under the age of 18. We do not knowingly market to, collect, or store personal information from children under the age of 18. We do not not sell products or services to children under the age of 18. 

Processing of Data Outside the U.S.

Transcend Learning Consulting LLC is headquartered in the United States and governed by U.S. laws and the principles of the General Data Protection Regulation (GDPR). If you access the company’s sites outside the U.S., your information will be transferred, stored, and processed in the U.S. where our servers are located.

In the event that our company uses service providers that operate in other countries, your personal information may be processed in the United States or transferred to other locations where privacy laws may not be as comprehensive or protective as those in your state or country of residence. By using our Website, you consent to the necessary transfer, storage and processing of information.

Your Access to, Opt-out and/or Modification of Your Information

If you've provided your email address to Transcend Learning Consulting LLC, you always have the opportunity to withdraw your consent and opt out of receiving emails, newsletters and promotional communication.

Simply select the “Unsubscribe” link at the bottom of any of these email communications or send us an email to [email protected]. Note that changing your account information or opting out of promotional emails will be reflected in future communications and will impact communications from us. 

At times, our website may offer an account creation feature or service. If you create an account, you may have limited access to view or update certain personal information. We are committed to providing you with access to your personal data whenever you use our services.

If any information is inaccurate, we will make reasonable efforts to allow you to update or delete it, unless we are required to retain it for legitimate business or legal reasons. To protect your security, we may request identity verification before processing any requests to update your personal information.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. We ask that you do your due diligence to stay informed of the current Privacy Policy guidelines so that you always know what information we gather, how we might use this information, and to whom we disclose the information. Continued use of our Services constitutes acceptance of the updated policy.

If you have any questions or concerns regarding our Privacy Policy or feel that we have not adhered to this Privacy Policy, please contact us at [email protected] 

Thank you for trusting Transcend Learning Consulting LLC with your professional learning and development needs.  

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